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Delivery Information

HOW OUR DELIVERY SYSTEM WORKS

 

As soon as your order is placed, we’ll send you a confirmation email. Once the order is ready for dispatch we’ll email you details of your delivery.

Our trusted 3rd party courier will provide you with tracking details once they have your order. You can use the tracking number on their website.

If you are not in when delivery is due, the delivery driver will attempt to leave it in a safe place or with a neighbour. If this is not possible, a card will be left with details of how to rearrange your delivery. Should subsequent delivery attempts fail the order will be returned to us. This will result in you forfeiting the delivery charge (if applied).

If it is deemed that you made no attempt to contact us or the courier regarding delivery, a further standard delivery charge will be required to re-send the order.

We strongly advise against ordering goods to be left without a signature.

We will not be held liable for any losses incurred in this way. You will be asked to complete a Non Receipt Disclaimer which will be passed to our courier.

Please note that by law we are not permitted to leave any alcoholic goods with any person unable to provide proof that they are over 18.

Please check below for our estimated transit time if your post code is outside Mainland UK. At peak times it may not always be possible to deliver your order within our standard promise. If there is a known delay we will contact you with a new estimated delivery date and strive to get your order to you as soon as possible.

 

DELIVERY OPTIONS

Spend Under £75 (single delivery) - £4.99

Within two working days (if ordered by 3pm). Orders placed on Saturday or Sunday will be shipped on Monday and delivered within 2 working days. Our standard delivery applies to orders being shipped to UK Mainland only.

Spend over £75 (single delivery) Free

Within two working days (if ordered by 3pm). Orders placed on Saturday or Sunday will be shipped on Monday and delivered within 2 working days. Our standard delivery applies to orders being shipped to UK Mainland only.

 

DELIVERY SURCHARGES

If your address is not recognised by our courier as UK Mainland, a delivery surcharge will be applied to your order automatically at checkout.

As a guide, surcharges will be applied to the below. For a full list of post codes affected by longer delivery timescales and surcharge…….?

Please note, in the event of a Free Delivery promotion, the base £4.99 delivery charge will be discounted but the following surcharges will still apply.

Scottish Highlands +£5

2 - 5 Working Days
Post codes include some AB, EH, IV, PA, PH, TD amongst others

Northern Ireland +£5

2 Working Days
Post codes include BT

Jersey, Guernsey & Isle of Man +£5

2 - 5 Working Days
Some delivery depots in this area only work Mon – Fri

 

 

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